Quality at its best

“The relationship and partnership with an excellent supplier and market-leading brand such as Wacker Neuson allows us to return that excellence to our customers,” says managing director of AllCut Power Products, Waldo Nel.

Wacker 590
From left are: Dennis Vietze, MD Wacker Neuson; Waldo Nel, MD AllCut Power Products; and John Ramshaw, Wacker Neuson branch manager, Cape Town.
Image credit: Wacker Neuson

“The Wacker Neuson brand represents quality and we are proud stockists of their equipment. Our customers rely on quality and dependability and they can rest assured in the knowledge that their products will be backed by the same quality and dependability when it comes service, parts and spares availability.”  

“Since the appointment of AllCut Power Products as our dealer in the Eastern Cape three years ago, the business relationship between the two companies has grown from strength to strength with healthy personal bonds having been established,” affirms Wacker Neuson managing director, Dennis Vietze. He attributes this positive, professional and ethical relationship to a number of mutual synergies.

“As a global industry-leading manufacturer of high-quality light equipment and compact construction machines, we place great emphasis on not only providing customers with high quality products and service but to do so in a professional and ethical manner,” continues Vietze.

AllCut Power Products was founded in Walmer, Port Elizabeth, in 2008 by Waldo Nel and Phillip Puttergill, with a focus on selling only well-known brands. “We base our business on the industries around us and our ability to adapt and change with the ever-changing environment is key,” notes Nel.

After-sales service on all Wacker Neuson equipment is taken care of by AllCut Power Products, which has well-equipped workshop facilities and holds stock of a comprehensive range of genuine spares and accessories. “Support is always available from Wacker Neuson technical and warehouse staff based at the Cape Town office,” confirms branch manager at Wacker Neuson‘s Cape Town Branch, John Ramshaw.

AllCut Power Products‘ commitment to the highest levels of professionalism in all aspects of the business extends to the attitude, training, courtesy and product knowledge of all members of the team. With training top of mind, staff are equipped with a sound knowledge of all products and services giving customers peace of mind knowing that only factory-trained technicians work on their equipment.

Vietze confirms that Wacker Neuson has provided technical training for both sales and service to AllCut Power Products staff.

“This is an ongoing process as new innovations and products are added to our portfolio. It is our objective to improve our product and service offering by positioning ourselves closer to our customers through our well-established dealer network and consequently the strengthening our dealer relationships remains a constant and strong focus. To further improve our relationship with AllCut Power Products, it is our goal to continue offering dedicated sales and service training support from the Cape Town branch.

Wrapping up, Vietze says that the professionalism and dedication shown by AllCut Power Products over the past three years has made for a very positive union for both parties. “We look forward to a mutually beneficial future that will continue to add value for our customers through the provision of superior quality products, advice and after-sales service.”


 

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